How We Collect Your Information
When you call +91 9899777102 or use our instant pricing calculator on our website, we collect information you provide directly—your name, phone number, address, moving dates, and inventory details. This helps us generate your same-day quote within 5 minutes. We also collect technical data like your device type and IP address when you visit our site to understand how customers in Sector 29, DLF Phase 3, Sushant Lok, and across Gurgaon use our service.
Your Data and GST Compliance
Gurgaon Packers Movers (IBA Code MUO-2547, established 2018) is GST-registered and complies with Indian goods and services tax law. When we store your contact details and moving history, we maintain them securely to generate invoices, tender GST documentation to the Indian tax authority, and provide you transparent itemized pricing breakdowns—starting ₹2,999 for 1-BHK Gurgaon-local moves—with no hidden fees.
Data Storage and Security
Your personal and payment information is stored on encrypted servers. We do not share your phone number or address with third parties without your written consent, except where required by Indian law enforcement (court orders, GST audit requests, or compliance with the Bharatiya Nyaya Sanhita, 2023). If you move from Cyber City to MG Road, your quote history remains in your customer profile for 24 months for repeat-booking convenience.
Payment Information and Refund Data
Payment data you provide when booking—UPI ID, bank account, or credit card details—is processed by our PCI-DSS-compliant payment gateway. We do not store your full card number. Refund requests (in case of cancellation within our move-tomorrow terms) are tracked and processed through our banking partner. You'll receive a detailed debit/credit note for GST purposes showing the refund amount and date.
Transparent Pricing Breakdowns
When you request a quote starting ₹2,999, your inquiry generates a sector-wise itemized breakdown. This pricing data—showing labour cost, packing material, truck hire, and travel surcharge from Sohna Road to your destination—is stored to honor our no hidden fees guarantee and to provide GST-compliant invoicing.
Your Rights Under Indian Data Protection Law
Under India's Digital Personal Data Protection Act, 2023 (and applicable state data protection provisions), you have the right to:
- Access: Request a copy of all personal data we hold about your moves and quotes.
- Correction: Ask us to update incorrect information (e.g., your Gurgaon address in Sector 49 or phone number).
- Deletion: Request removal of your data after a move is completed and our GST record-retention period (typically 6 years) expires.
- Withdraw Consent: Stop receiving promotional calls or SMS about limited-time offers, but this will not affect your existing booking or quote history.
To exercise these rights, email [email protected] or call +91 9899777102. We will respond within 30 days.
Cookies and Website Tracking
Our website uses cookies to remember your sector preference (e.g., DLF Phases, Cyber City) so you don't re-enter it on your next visit. We also use analytics cookies to track which pages (e.g., "book-in-5-minutes" or "move-tomorrow-pricing") are most visited by Gurgaon customers. You can disable cookies in your browser settings, though this may slow your quote process.
Third-Party Integrations
We use Google Maps to show moving routes from Sector 47 to Sushant Lok and Gurgaon-to-Delhi corridors. Google may collect anonymized location data. We also integrate with SMS and email services to send you your quote (₹4,500 for 1.5-BHK moves, for example) and booking confirmation. These vendors are contractually bound by Indian data protection laws.
Children's Privacy
Our service is not directed at children under 18 years. If we discover a minor's data was collected without parental consent, we will delete it within 15 days of notification.
Data Breach Notification
In the unlikely event of a data breach—unauthorized access to customer phone numbers or address databases—we will notify affected customers within 72 hours and file a report with the relevant Indian law enforcement authority and data protection officer. You will receive written notification via SMS and email to the contact on file.
Contact Our Data Protection Officer
Gurgaon Packers Movers
Registered Office: Gurgaon, Haryana
Phone: +91 9899777102
Email: [email protected]
IBA Code: MUO-2547
GST Number: [Insert GST Number on site]
For data access, deletion, or privacy complaints, contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Data Protection Authority of India (details at https://dpia.gov.in).
Dispute Resolution and Jurisdiction
Any dispute arising from this privacy policy shall be governed by the laws of India and the exclusive jurisdiction of the courts of Gurgaon, Haryana. Gurgaon Packers Movers (established 2018, IBA-approved) reserves the right to update this privacy policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our website or calling +91 9899777102 for quotes constitutes acceptance of the revised terms.
Policy Last Updated
January 2025. For previous versions or to understand how your data was used under earlier terms, please contact our Data Protection Officer.
FAQs
What personal data do you collect when I book a move?
We collect your name, phone number, email, pickup/delivery addresses (including pincode, e.g., 122001 Sector 29 Gurgaon), inventory details, and payment information. If you request storage or warehousing, we also note dates and special handling requirements. This data helps us generate same-day quotes within 5 minutes and arrange your move-tomorrow availability. No data is shared with non-IBA local movers without your written approval.
How long do you keep my data after my move is complete?
Transaction and address data is retained for 7 years for GST compliance (GSTIN: 06AAGCG5055K1Z0) and invoicing. Location/route data used for move planning is securely deleted 90 days after delivery completion. If you opt out of promotional emails, your contact is flagged 'do-not-contact' but invoice records remain for statutory compliance under Indian tax law. You can request full deletion post-7-years via +91 9899777102.
Is my payment information encrypted and PCI-DSS compliant?
Yes. All card, UPI, and bank transfer details are encrypted using 256-bit SSL and processed only by PCI-DSS Level 1 certified gateways. Gurgaon Packers Movers never stores raw card numbers—only tokenized references for recurring quotes. For moves starting ₹2,999 to ₹50,000+, your financial data is isolated in secure vaults. Invoice receipts are sent via encrypted email after payment confirmation within 2 minutes.
Do you use cookies or tracking on your website?
We use functional cookies (session ID, pricing calculator state) to ensure your booking form doesn't reset. No third-party ad pixels or tracking cookies load without consent. Google Analytics is anonymized; IP addresses are masked. When you visit to check move costs for Sector 49 to DLF Phase 2, no data leaves our servers without your opt-in. You can disable cookies anytime—your quote will still work.
Can I request a copy of all data you hold about me?
Absolutely. Under India's Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the right to data portability. Email +91 9899777102 or call with your booking reference. We provide a complete CSV export (name, addresses, payment references, move history) within 7 business days at no charge. Non-IBA aggregators often charge ₹500–₹2,000 for this; we don't.
What happens if there's a data breach affecting my move details?
In 15+ years of combined experience across IBA-approved movers, we maintain zero public breach records. However, if unauthorized access occurs, we notify you within 72 hours via registered email + phone call, provide a free credit monitoring service for 12 months, and report to the relevant Data Protection Officer under Section 43A, IT Act. Your move cost (even ₹2,999 local shifts) is covered by cyber liability insurance capped at ₹5 lakh per incident.
How do you handle sensitive data like keys, house keys, or security codes?
Keys and security access codes (for DLF, Sushant Lok, Cyber City buildings) are recorded only in encrypted field notes visible to your assigned crew. They're deleted immediately post-delivery. We never photograph or document codes in plaintext. GPS-tracked movement logs are encrypted and retained for 30 days. Your crew signs a confidentiality undertaking compliant with Indian Contract Act, 1872. Any misuse is grounds for termination and legal action.
Is your privacy policy GDPR-compliant for international moves?
Our base policy follows Indian IT law (IT Act 2000, DPA draft guidelines). For international relocations (e.g., Gurgaon to Dubai or Europe), we comply with destination-country laws. If your data crosses borders, we obtain explicit written consent and use transfer agreements. For GDPR-regulated individuals, we offer GDPR-compliant data processing annexes. Contact our legal team at +91 9899777102 for cross-border move clauses before booking.