Refunds and Cancellations

Refund eligibility and timelines

At Gurgaon Packers Movers, we believe transparent pricing and honest refund terms build trust. If you book a move in Gurgaon, Sector 29, Sushant Lok, or any NCR location, you're entitled to know exactly when your money is safe and when a refund applies.

We refund your advance less about 5% of the booking amount if you cancel 24 hours or more before your scheduled move date. Cancellation inside 24 hours means the advance is forfeited, since the crew and vehicle are already committed. No hidden deductions—we tell you the amount upfront.

Refunds are processed to your original payment method (bank account or credit card) after the cancellation is confirmed. For bookings made via our cost calculator, the same policy applies—call us at +91 9899777102 to initiate a cancellation request.

When refunds do not apply

Services already rendered

If our crew has already arrived at your location in Cyber City, Sohna Road, or DLF phases and begun packing or loading, a refund cannot be issued. Payment covers labour, vehicles, and materials used. Once goods are in transit or unloaded at your destination, the service is complete and non-refundable.

Partial or no-show cancellations by you

If you cancel inside 24 hours of your move date and our crew is already scheduled (e.g., vehicles booked for your 1-BHK Gurgaon-to-Noida move starting ₹2,999), the advance is forfeited. This covers logistics costs we've already committed.

Changes to scope after booking

If you request additional items, fragile packing upgrades, or extended waiting time after your initial quote was issued, the revised quote is binding. Refunds for scope reductions are calculated pro-rata only if the change is requested in writing more than 5 days before moving.

GST on your invoice

All prices quoted by Gurgaon Packers Movers exclude 18% GST, which is added on the final invoice as per Indian tax law. Our itemized quote for your move (whether ₹4,500 for a 1.5-BHK in Sector 49 or ₹12,000 for a 2-BHK in MG Road) shows the pre-tax amount, with 18% GST added on the final invoice.

For bulk corporate relocations or business moves, we provide a separate GST tax invoice. If you request an invoice for a personal move, we'll issue it post-completion with your transaction reference. Refunds are credited as the same invoiced amount.

Damage claims and compensation

Gurgaon Packers Movers provides basic coverage for damage during transit at no extra charge. If your furniture or goods suffer visible damage—scratches, dents, breakage—during our handling in Cyber City, Sushant Lok, or any NCR pincode, you must report it within 48 hours of delivery.

How to claim:

• Photograph the damaged item with clear timestamps and labels
• Email photos to support with your booking reference number and bill amount (e.g., ₹5,500 for your Sector 29 move)
• Our assessment team responds within 3 business days
• If approved, compensation is capped at the damaged item's declared value

High-value items (antiques, electronics, artwork) require a separate valuables declaration at the time of booking. Undeclared valuables are not covered under standard protection.

Service delays

If our crew doesn't arrive within 2 hours of the scheduled slot (e.g., your booking was for 2 PM in Sohna Road and crew arrived at 4:30 PM), tell the crew lead or call the office. The delay is recorded, and what comes off your invoice is settled with you before you pay.

If we fail to complete your move on the agreed date (e.g., a 1-BHK Gurgaon-local move starting ₹2,999 extends to the next day without your written consent), tell the office before you settle the invoice. We work out the shortfall with you, and you can rebook at no extra charge.

Disputes and resolution

Informal resolution (first step)

Before pursuing formal channels, call our customer care team at +91 9899777102 with your issue. Describe the problem—incomplete packing, missing items, overcharge—and provide your booking ID and bill. We aim to resolve disputes via phone or email within 5 business days.

Formal grievance and escalation

If informal resolution fails, submit a written complaint (email or registered letter) to our registered office in Gurgaon stating:

• Your booking reference and move date
• Clear description of the issue
• Amount claimed (e.g., ₹500 for partial refund)
• Evidence (photos, invoices, screenshots)

We respond within 10 business days. If dissatisfied, you may escalate it through our grievance redressal process under your booking contract.

Legal jurisdiction

All disputes are governed by Indian law and the Consumer Protection Act, 2019. Jurisdiction for legal proceedings is Gurgaon, Haryana—the location of our registered office. Any court action must be filed in Gurgaon's district courts.

No unlisted fees—what you see is what you pay

Our cost calculator shows an indicative range, and the written quote lists every charge. Extra fees (if any) are clearly itemized:

All charges are discussed before the move. If an unexpected situation arises (e.g., building access in Cyber City requires additional stairs), we contact you immediately and update the quote in writing.

Your rights under this policy

By booking with Gurgaon Packers Movers, you agree to this refund and dispute policy. You retain all rights under the Consumer Protection Act, 2019, and no clause in this policy removes or limits those statutory rights.

If you feel treated unfairly, you can also file a complaint with your state's Consumer Dispute Redressal Commission. Book your Gurgaon move in 30 minutes at +91 9899777102 with full confidence—transparent pricing, honest refund terms.

FAQs